A retailer near you can be found by using the “Where to Buy” locator off the Products page. Pricing can be provided by the dealer of your choice.

WHERE CAN I PURCHASE REPLACEMENT PARTS FOR MY WERNER LADDER?

Werner Co. offers replacement parts for products manufactured by Werner Co. only. Please contact Customer Service at 888-523-3370. When ordering replacement parts, you will need to provide the Werner Co. Model Number and a description of the part you need.

CAN I OBTAIN PARTS FOR MY KELLER LADDER?

Replacement Parts for Keller Ladders purchased after the year 2000 are available by contacting Customer Service at 888-523-3370.

CAN I PURCHASE A REPLACEMENT SECTION FOR MY EXTENSION LADDER?

For safety reasons, Werner Co. does not offer replacement of the individual sections of an extension ladder.

HOW CAN I REPAIR MY DAMAGED LADDER OR DOES WERNER CO. OFFER A LADDER REPAIR SERVICE?

Werner Co. does not recommend repairing a damaged ladder and does not offer a repair service through the company.

DO YOU OFFER A WARRANTY ON YOUR LADDERS?

Werner Co. does not have a written warranty on their products. However, we do stand behind the quality of our products.

WHY ARE PAIL SHELVES NOT ON ALL FIBERGLASS LADDERS?

The unique design of our multifunctional top eliminates the needs for pail shelves in most cases. However, there are a limited number of models available with pail shelves. Pail shelves are also available as an accessory. Refer to the Products page for more detail.

HOW CAN I FIND INFORMATION ABOUT MY REBATE?

By clicking on the following link, you will be able to e-mail Werner Co. questions about your current rebate.
Click Here to email Werner

DO YOU OFFER CUSTOM ATTIC LADDERS WITH VARIOUS ROUGH OPENINGS?

While Werner Co. offers a large selection of attic ladders in various lengths and material, they are designed to fit standard rough openings of: 22-1/2“ x 54”, 25” x 54”, 25” x 66”& 30 -1/2 ” x 54”.